Fastag Backoffice User Manual - Call Records
Mithun Kumar • June 30, 2025 | 1 min read • 1503 views
Call Records:
This menu covers the list of calls received from the customers and the agents who attended them, along with the button to call the customer. The list includes details such as:
- ID
- Call type - Incoming calls, Click to Call
- Customer number
- Agent Number
- Start Time
- Total Duration
- Dial Status
- Updated At
Functional Use:
- The user with backoffice credentials can select the Call records from the menu.
- There user can see the full list of all calls made by the customers via either Incoming Call or Click to Call, along with details of the call, along with a button to make a call again.
- On clicking the Call ID, the user can see the full details of a specific call record (Show Page).
- The Show page also includes the audio recording of the call session, which can be downloaded by clicking the Voice URL button, and a button to make a call again.
- The list can be filtered by options, including call type (Click on Call and Incoming Call) and dial status.
Disclaimer!
The content provided in this blog article is for educational purposes only. The information presented here is based on the author's research, knowledge, and opinions at the time of writing. Readers are advised to use their discretion and judgment when applying the information from this article. The author and publisher do not assume any responsibility or liability for any consequences resulting from the use of the information provided herein. All views expressed in this article are solely those of the author and do not necessarily represent the views of any affiliated organizations or individuals. Additionally, images, content, and trademarks used in this article belong to their respective owners. No copyright infringement is intended on our part. If you believe that any material infringes upon your copyright, please contact us promptly for resolution.
The content provided in this blog article is for educational purposes only. The information presented here is based on the author's research, knowledge, and opinions at the time of writing. Readers are advised to use their discretion and judgment when applying the information from this article. The author and publisher do not assume any responsibility or liability for any consequences resulting from the use of the information provided herein. All views expressed in this article are solely those of the author and do not necessarily represent the views of any affiliated organizations or individuals. Additionally, images, content, and trademarks used in this article belong to their respective owners. No copyright infringement is intended on our part. If you believe that any material infringes upon your copyright, please contact us promptly for resolution.
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